Terms of service

Retention of title / warranty

Until full payment, the goods delivered by us remain our property.

For all goods in our shop there are statutory warranty rights.

For entrepreneurs, the warranty period is one year from the delivery of the goods, for consumers two years from delivery of the goods.

If the customer is an entrepreneur, we will, in the event of defects in the goods, initially provide warranty by repair or replacement.

If the customer is a consumer, he first has the choice of whether the supplementary performance should be done by repair or replacement. However, we are entitled to refuse the type of supplementary performance chosen, if it is possible only with disproportionate costs and the other type of subsequent performance without significant disadvantages for the customer remains.

If the supplementary performance fails, the customer may in principle demand a reduction of the remuneration (reduction) or cancellation of the contract (withdrawal) at his discretion. For minor defects, the customer has no right of withdrawal.

Entrepreneurs must notify us of obvious defects within a period of two weeks from receipt of the goods in writing, otherwise the assertion of the warranty claim is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all conditions of the claim, in particular for the defect itself, for the time of the discovery of the defect and for the timeliness of the complaint.

If the customer chooses to withdraw from the contract because of a legal or material defect after failed supplementary performance, he is not entitled to any claim for damages due to the defect. If the customer chooses to pay damages after clever subsequent performance, the goods remain with the customer, if this is reasonable for him. The compensation is limited to the difference between the purchase price and the value of the defective item. This does not apply if we have fraudulently caused the breach of contract.

The assignment of warranty claims to third parties is excluded.

If the buyer is an entrepreneur, the condition of the goods is basically only the product description of the manufacturer as agreed. Public statements, suggestions or advertising of the manufacturer do not constitute a contractual statement of the quality of the goods.

If the customer receives a faulty assembly instruction, we are only obliged to deliver faultless assembly instructions and this only if the defect in the assembly instructions precludes the proper assembly. The customer expressly reserves the right to reduce the subsequent performance in the event of failure or to withdraw from the contract at his discretion.

Guarantees in the legal sense, the customer does not receive from us. Manufacturer’s warranties remain unaffected.