Terms and Conditions

General and scope
The following terms and conditions apply to all current and future business relationships between the customer and NATURALSOPHY – Frankfurt Natural GmbH (hereinafter referred to as “us”).

For the purposes of these terms and conditions, customers are both consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneurs within the meaning of these terms and conditions are natural persons or legal entities or partnerships with legal capacity, with whom business relationships are entered into, which are in the exercise of a commercial or independent professional activity.

Deviating, conflicting or supplementary terms and conditions, even if known, are not part of the contract, unless their validity is expressly agreed in writing.

Offer and conclusion of contract
Our information on the products in the online catalog is not binding. Small deviations and technical changes compared to our pictures or descriptions are possible.

With the order of a commodity the customer declares bindingly to want to acquire the ordered commodity.

The contract is concluded subject to the correct and timely self-delivery. This only applies in the event that we are not responsible for the non-delivery, in particular when concluding a congruent hedging transaction. The customer is informed immediately about the unavailability of the service. The consideration will be refunded immediately.

We are entitled to accept the contract offer in the order within two weeks after receipt. The acceptance can be declared either in writing or by delivering the goods to the customer.

If the customer orders the goods electronically, we will immediately confirm receipt of the order. The confirmation of receipt does not represent a binding acceptance of the order. The confirmation of receipt can be linked to the declaration of acceptance.

If the customer orders the goods by electronic means, the text of the contract will be stored by us and sent to the customer on request together with the present GTC by e-mail.

All customer inquiries will be processed by email or by phone within three working days.

In order to buy from us on the website, you must at least have reached the conditional capacity according to the legal regulation.

All contracts concluded with us are subject to these terms and conditions.

III. Prices and payment

The prices valid on the day of the order are binding. All prices include German VAT (currently 19%)

The customer can choose from the following payment methods:

Prepayment by bank transfer

Payment with PayPal

Prepayment by credit card (Euro / Mastercard, Visa). The credit card will only be charged on the day of delivery of the goods. The amount to be recovered will be shown on your credit card. 

If the customer has received a voucher via the system, only one voucher per customer can be redeemed at a time. The voucher redemption can be made dependent on the order value. There is no legal claim to the receipt or redemption of a voucher. Upon return, the validity of the voucher expires. If the refunded amount falls below the minimum value for free shipping, the refund will be reduced by the amount of the shipping costs.

The delivery of the ordered goods takes place in 1 – 5 days (Saturdays, Sundays and public holidays not included) after receipt of payment in advance or after order on delivery. Claims for damages for exceeding the delivery period are excluded.

The following shipping costs apply:

On naturalsophy.com – Frankfurt Natural GmbH Online Shop you pay a shipping fee of 5 € within Germany. From an order value of 29 €, shipping within Germany is free.

When shipping abroad depending on the country different shipping costs. However, depending on the destination country, the shipping costs may vary from the listing below.

Please note that foreign shipping may still incur customs duties and other fees for the respective products.


5 €

Germany (free from 50 €)

Other countries (depending on location from 13/ 25 €)

Rest of the world (depending on location from 13 €) from 100€ shipping free worldwide. 

Deliveries by forwarding please contact us directly info@naturalsophy.com


Delivery times

Your order will be processed immediately after receipt by us.

The delivery of your order is currently usually within about 1-5 days (Saturdays, Sundays and holidays not included). All information on the delivery time is intended to be estimated delivery times while stocks last. For a promotional period or sale, the delivery time could be extended.

Should items be unavailable for unpredictable reasons, we reserve the right not to deliver. In this case, you will be informed immediately and, if necessary, either already received payments will be refunded or the goods will be sent at a later date, at our expense.

In the case of dubious delivery address details and unstable domicile, we reserve the right to deliver to the billing address.

Transfer of Risk
If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods is transferred to the customer upon delivery, when the goods are despatched to the forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment.

If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold, even with the sale of the shipment only with the transfer of the thing to the customer.

The transfer is the same if the customer is in default of acceptance.


Withdrawal / cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (company / full name, street, postal code, email, telephone, fax) of your decision by means of a clear statement (eg a letter sent by post, fax or e-mail) to revoke this contract.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. The return or the return request must be made to:

Frankfurt Natural GmbH

Ginnheimer Str. 4

65760 Eschborn

Fax: +49 6196 7773566

Email: info@naturalsophy.com

Consequences of the cancellation:

Consequences of withdrawal:

If you withdraw from the contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on we received the returned good in the original condition. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back of having sent back the goods.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

– End of withdrawal policy –

Further notes:

Please avoid damaging and contaminating the goods. Please return the goods, if possible, in their original packaging with all packaging components to us. If necessary, please use protective outer packaging to prevent damage during transport. Please note that the modalities mentioned in the preceding paragraphs are not a prerequisite for the effective exercise of the right of withdrawal.

Our voluntary return guarantee:

Irrespective of your statutory rights, we offer you the following voluntary return guarantee: You can return any products from NATURALSOPHY – Frankfurt Natural GmbH to us within 14 days of receiving the goods, provided that the goods are original, complete and in an unused, unopened, and undamaged condition. For cosmetic products, this means that we can only accept returns with an undamaged seal/unopened packaging. The goods are to be returned to:


Frankfurt Natural GmbH

Ginnheimer Str. 4

65760 Eschborn

Fax: +49 6196 7773566

Email: info@naturalsophy.com

If you can not revoke your contract in accordance with your right of withdrawal and products are returned in accordance with this voluntary return policy, we will refund you the purchase price you have already paid, but not the shipping costs. You carry the risk of transport.

This redemption guarantee does not limit your legal rights and therefore not your right of withdrawal as described above.

VII. Retention of title / warranty

Until full payment, the goods delivered by us remain our property.

For all goods in our shop there are statutory warranty rights.

For entrepreneurs, the warranty period is one year from the delivery of the goods, for consumers two years from delivery of the goods.

If the customer is an entrepreneur, we will, in the event of defects in the goods, initially provide warranty by repair or replacement.

If the customer is a consumer, he first has the choice of whether the supplementary performance should be done by repair or replacement. However, we are entitled to refuse the type of supplementary performance chosen, if it is possible only with disproportionate costs and the other type of subsequent performance without significant disadvantages for the customer remains.

If the supplementary performance fails, the customer may in principle demand a reduction of the remuneration (reduction) or cancellation of the contract (withdrawal) at his discretion. For minor defects, the customer has no right of withdrawal.

Entrepreneurs must notify us of obvious defects within a period of two weeks from receipt of the goods in writing, otherwise the assertion of the warranty claim is excluded. Deadline is sufficient for the timely dispatch. The entrepreneur bears the full burden of proof for all conditions of the claim, in particular for the defect itself, for the time of the discovery of the defect and for the timeliness of the complaint.

If the customer chooses to withdraw from the contract because of a legal or material defect after failed supplementary performance, he is not entitled to any claim for damages due to the defect. If the customer chooses to pay damages after clever subsequent performance, the goods remain with the customer, if this is reasonable for him. The compensation is limited to the difference between the purchase price and the value of the defective item. This does not apply if we have fraudulently caused the breach of contract.

The assignment of warranty claims to third parties is excluded.

If the buyer is an entrepreneur, the condition of the goods is basically only the product description of the manufacturer as agreed. Public statements, suggestions or advertising of the manufacturer do not constitute a contractual statement of the quality of the goods.

If the customer receives a faulty assembly instruction, we are only obliged to deliver faultless assembly instructions and this only if the defect in the assembly instructions precludes the proper assembly. The customer expressly reserves the right to reduce the subsequent performance in the event of failure or to withdraw from the contract at his discretion.

Guarantees in the legal sense, the customer does not receive from us. Manufacturer’s warranties remain unaffected.

VIII. Limitations of Liability

In the case of slightly negligent breaches of duty, our liability is limited to foreseeable, contractually typical, direct average damage according to the type and goods. This also applies to slightly negligent breaches of duty by legal representatives or vicarious agents. We are not liable to contractors for slightly negligent infringement of non-essential contractual obligations.

For products that are not manufactured by NATURALSOPHY- Frankfurt Natural GmbH, the respective manufacturers are fully liable. In this case, NATURALSOPHY – Frankfurt Natural GmbH only serves as an intermediary. The above limitations of liability do not apply to claims of the customer from product liability. Furthermore, the limitations of liability do not apply to physical and health damages attributable to us or loss of life of the customer.

Claims for damages of the customer due to a defect lapse after one year from delivery of the goods. This does not apply if we are guilty of gross negligence, as well as in the case of physical and health damage attributable to us or loss of life.

In addition, any liability is excluded.

Applicable law and written form agreement
For these terms and conditions and the entire legal relationship between the customer and us, the law of the Federal Republic of Germany is deemed mandatory. Other national rights are excluded.

Any changes to the contract and ancillary agreements must be in writing in order to be valid.

Applicable law and written form agreement
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship shall be our place of business with the proviso that we are entitled to sue at the place of the buyer’s domicile or branch.

Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the statutory provisions apply.

If you order products from NATURALSOPHY – Frankfurt Natural GmbH for delivery outside the EU, you may be subject to import duties and taxes, which are levied once the parcel reaches the designated destination. Any additional fees for customs clearance must be borne by you; we have no control over these charges. Customs regulations vary greatly from country to country, so you should contact your local customs office for more information. Please also note that when ordering from Frankfurt Natural GmbH, you will be considered an initiator and must comply with all laws and regulations of the country in which you receive the products. Your privacy is important to us and we want to make our international customers aware of it,