Shipping policy

The delivery of the ordered goods takes place in 1 – 5 days (Saturdays, Sundays and public holidays not included) after receipt of payment in advance, Paypal, credit card or after order at cash on delivery. Claims for damages for exceeding the delivery period are excluded.
The following shipping costs apply:
On – Frankfurt Natural GmbH Online shop you pay a shipping fee of 5 € within Germany. From an order value of 50 €, shipping within Germany is free.
When shipping abroad depending on the country different shipping costs. Depending on the destination country, delivery costs may vary. In this case, please contact
Please note that foreign shipping may still incur customs duties and other fees for the respective products.
Delivery times
Your order will be processed immediately after receipt by us.
The delivery of your order is currently usually within about 1-5 days (Saturdays, Sundays and holidays not included). All information on the delivery time is intended to be estimated delivery times while stocks last. For a promotional period or sale, the delivery time could be extended.
Should items be unavailable for unpredictable reasons, we reserve the right not to deliver. In this case, you will be informed immediately and, if necessary, either already received payments will be refunded or the goods will be sent at a later date, at our expense.
In the case of dubious delivery address details and unstable domicile, we reserve the right to deliver to the billing address.